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Unit One Arrival1

Lesson One1

Dialogue 1 On an Airplane1

Dialogue 2 Having Meals1

Reading:Convenient Transportation of Shenyang2

Lesson Two7

Dialogue At the Customs7

Reading:Customs Declaration8

Dialogue At the airport11

Lesson Three11

Reading:Tips for meeting tour group at the airport12

Lesson Four15

Dialogue On the Way to the Hotel15

Reading:Welcome Speech17

Unit Two Front Office21

Lesson One21

Dialogue 1 Reservation21

Dialogue 2 Accepting a Tour Group Reservation21

Reading:Front Office Client and Types of rooms22

Dialogue 2 Showing the Guest to His Room27

Lesson Two27

Dialogue 1 Reception27

Reading:Concierge29

Lesson Three34

Dialogue 1 A Call to USA34

Dialogue 2 Morning Call35

Reading:Telephone Calls36

Lesson Four40

Dialogue Giving Information40

Reading:Standard Phrase for Front Desk41

Lesson Five47

Dialogue 1 Complaints47

Dialogue 2 Charging More48

Reading:Complaints48

Lesson Six55

Dialogue 1 Foreign Currency Exchange55

Dialogue 2 Paying by Credit Card or in Cash56

Reading:Cashiers57

Dialogue 1 Booking Seats62

Dialogue 2 Banquet Reservations62

Lesson One62

Unit Three Food and Beverage62

Reading:The Manager's Remarks63

Lesson Two67

Dialogue 1 Seating the Guests with a Reservation67

Dialogue 2 Receiving the Dinners67

Reading:Hostess68

Lesson Three72

Dialogue 1 Ordering in a Restaurant72

Dialogue 2 Ordering Drinks73

Reading:A wine captain's Introduction74

Lesson Four79

Dialogue 1 Normal Service for a Chinese Banquet79

Dialogue 2 Serving the Dishes79

Reading:Western Breakfast,Lunch and Dinner81

Lesson Five84

Dialogue 1 Handling Customer Complains about Food and Drink84

Dialogue 2 Complaining about the Dishes84

Reading:Complaints85

Dialogue 1 Signing the Bill90

Dialogue 2 Paying with Credit Card90

Lesson Six90

Reading:Restaurant Bills91

Lesson Seven94

Dialogue 1 Shanghai Cocktail94

Dialogue 2 Chinese Liquors and Wines95

Reading:Beverage Service96

Lesson Eight99

Dialogue 1 Western Breakfast99

Dialogue 2 Dinner à la Carte100

Reading:Fast Food101

Dialogue A Bellboy Shows You to the Room105

Lesson One105

Unit Four Housekeeping Department105

Reading:Bellboy106

Lesson Two109

Dialogue 1 Make Up the Room109

Dialogue 2 Turn Down Service109

Reading:Turn Down Service110

Lesson Three113

Dialogue 1 Room Service113

Dialogue 2 Explaining the Minimum Charge114

Reading:Room Service114

Dialogue 1 Collecting the Laundry119

Lesson Four119

Dialogue 2 Complaints About the Laundry Service120

Reading:Housekeeping Department121

Lesson Five125

Dialogue Lost and Found125

Reading:Ways of Categorizing Hotels126

Lesson Six130

Dialogue Baby-sitting service130

Reading:Housekeeping Supplies130

Dialogue 1 Borrowing a Safety-Deposit Box134

Dialogue 2 Borrowing an Iron Ironing Board134

Lesson Seven134

Reading:Safety-deposit Box135

Lesson Eight138

Dialogue 1 Business Center(1)138

Dialogue 2 Business Center(2)138

Reading:Business Center139

Unit Five Shopping144

Lesson One144

Dialogue Buying a Cloisonné Ware144

Reading:Cloisonné Wares145

Dialogue Buying a Souvenir148

Lesson Two148

Reading:Porcelain150

Lesson Three153

Dialogue Buying the Traditional Chinese Painting153

Reading:Traditional Chinese Painting154

Lesson Four158

Dialogue Buying a Piece of Jade Carving158

Reading:Jade160

Lesson Five163

Dialogue Buying Cosmetics and a Watch163

Reading:Nanjing Road165

Lesson Six167

Dialogue Bargain167

Reading:Hong Kong168

Unit Six Sightseeing170

Lesson One170

Dialogue Discussing the Itinerary170

Reading 1:What Is Tourism?172

Reading 2:Different Types of Tourists174

Dialogue At Jiuzhaigou Valley180

Lesson Two180

Reading 1:Jiuzhaigou Valley182

Reading 2:Huangguoshu Waterfall184

Lesson Three189

Dialogue A Trip to Yu Yuan Garden189

Reading 1:Suzhou Garden191

Reading 2:Humble Administrator's Garden193

Lesson Four198

Dialogue Sightseeing in Lushan198

Reading 1:Mount Huangshan200

Reading 2:Emei Shan202

Lesson Five207

Dialogue A Trip in Guilin207

Reading 1:The Landscape in Guilin208

Reading 2:The West Lake of Hangzhou210

Lesson Six216

Dialogue A Chat on the Scenic Spot216

Reading 1:The Imperial Palace217

Reading 2:The Summer Palace220

Dialogue Visiting the Confucius Temple225

Lesson Seven225

Reading 1:The Great Wall227

Reading 2:The Museum of Terra Cotta Warriors and Horses229

Lesson Eight235

Dialogue Chatting About the Longmen Caves235

Reading 1:Mogao Grottoes237

Reading 2:Chinese Murals237

Unit Seven Departure245

Lesson One245

Dialogue 1 On the Way to the Scenic Spot245

Dialogue 2 Services in the Scenic Spot246

Reading:Facial Makeup in Peking Opera248

Lesson Two252

Dialogue Checking Out252

Reading:Paying Tips in Foreign Restaurants253

Lesson Three257

Dialogue Seeing guests off257

Reading:Tips for Departure257

Lesson Four261

Dialogue Checking in at the Airport261

Reading:A Farewell Speech262