图书介绍
饭店服务英语PDF|Epub|txt|kindle电子书版本网盘下载
- 杨昆，林群，宋晓星主编 著
- 出版社： 北京：清华大学出版社
- ISBN：9787302226000
- 出版时间：2010
- 标注页数：209页
- 文件大小：86MB
- 文件页数：224页
- 主题词：饭店－商业服务－英语－专业学校－教材
PDF下载
下载说明
饭店服务英语PDF格式电子书版下载
下载的文件为RAR压缩包。需要使用解压软件进行解压得到PDF格式图书。建议使用BT下载工具Free Download Manager进行下载,简称FDM(免费,没有广告,支持多平台）。本站资源全部打包为BT种子。所以需要使用专业的BT下载软件进行下载。如BitComet qBittorrent uTorrent等BT下载工具。迅雷目前由于本站不是热门资源。不推荐使用！后期资源热门了。安装了迅雷也可以迅雷进行下载！
（文件页数 要大于 标注页数，上中下等多册电子书除外）
注意：本站所有压缩包均有解压码： 点击下载压缩包解压工具
图书目录
Unit One Hotel Basics1
Situational Conversations2
Conversation 1 The Sense of Service3
Conversation 2 Choosing Your Hotel4
Summary of the Useful Expressions5
Classroom Activities7
Reading9
"Green"Hotels and"Green"Hotels Association9
Exercises11
Unit Two Room Reservation14
Situational Conversations15
Conversation 1 Making a Reservation16
Conversation 2 Desired Room Being Fully Booked16
Summary of the Useful Expressions18
Classroom Activities19
Reading20
The Duties of Reservationists21
Exercises22
Unit Three Bell Service26
Situational Conversations27
Conversation 1 Showing the Guests to Their Rooms28
Conversation 2 Depositing Some Valuable Items29
Summary of the Useful Expressions29
Classroom Activities31
Reading34
The Duties of Doormen and Bellboys34
Exercises36
Unit Four Reception40
Situational Conversations41
Conversation 1 Checking in Guest with a Reservation42
Conversation 2 Helping a Walk-in Guest42
Summary of the Useful Expressions43
Classroom Activities45
Reading47
The Duties of Receptionists and Reservation Clerks48
Exercises49
Unit Five Switchboard53
Situational Conversations54
Conversation 1 Receiving a Phone Call54
Conversation 2 Explaining the Way to Make Phone Calls55
Summary of the Useful Expressions56
Classroom Activities58
Reading59
The Duties of Switchboard Operators59
Exercises61
Unit Six Information Service65
Situational Conversations66
Conversation 1 Asking the Way67
Conversation 2 City Tour67
Conversation 3 Leaving a Message68
Summary of the Useful Expressions69
Classroom Activities70
Reading72
The Duties of Hotel Desk Clerks72
Exercises74
Unit Seven Foreign Exchange and Cashier's78
Situational Conversations79
Conversation 1 Exchanging Money80
Conversation 2 Changing Coins80
Conversation 3 Checking Out81
Summary of the Useful Expressions81
Classroom Activities83
Reading85
What Does a Cashier Pay Attention to?85
Exercises87
Unit Eight Housekeeping(Ⅰ)90
Situational Conversations91
Conversation 1 Cleaning the Room91
Conversation 2 Turn-down Service92
Summary of the Useful Expressions93
Classroom Activities94
Reading96
Housekeeping Department97
Exercises99
Unit Nine Housekeeping(Ⅱ)102
Situational Conversationsv103
Conversation 1 Laundry103
Conversation 2 Room Service104
Summary of the Useful Expressions105
Classroom Activities106
Reading108
The Duties of Room Attendants108
Exercises111
Unit Ten Maintenance and Safety114
Situational Conversations115
Conversation 1 My Key Card Doesn't Work115
Conversation 2 I Can't Stay Here Any Longer116
Summary of the Useful Expressions117
Classroom Activities118
Reading120
Hotel Safety Regulations Abroad120
Exercises122
Unit Eleven Restaurant Service126
Situational Conversations127
Conversation 1 Receiving Guests128
Conversation 2 Taking Orders and Giving Advice129
Summary of the Useful Expressions130
Classroom Activities131
Reading133
The Duties of Waiters and Waitress133
Exercises135
Unit Twelve Bar Service139
Situational Conversations140
Conversation 1 On Duty141
Conversation 2 Serving the Guest141
Summary of the Useful Expressions142
Classroom Activities144
Reading147
What Does It Take to Become a Good Bartender?147
Exercises149
Unit Thirteen Business Service153
Situational Conversations154
Conversation 1 Booking Air Tickets155
Conversation 2 Copying and Typing155
Summary of the Useful Expressions156
Classroom Activities157
Reading160
Welcome to Business Services160
Exercises162
Unit Fourteen Shopping Arcade165
Situational Conversations166
Conversation 1 Choosing a Pearl Necklace167
Conversation 2 At the Arts and Crafts Counter168
Summary of the Useful Expressions169
Classroom Activities169
Reading171
Main Duties of Shop Assistants171
Exercises173
Unit Fifteen Recreation and Fitness177
Situational Conversations178
Conversation 1 In the Night Club179
Conversation 2 In the Fitness Centerv179
Summary of the Useful Expressions181
Classroom Activities181
Reading183
Job of the Fitness Worker183
Exercises185
Unit Sixteen Meeting Service189
Situational Conversations190
Conversation 1 Arranging a Conference190
Conversation 2 Booking Facilities and Personnel191
Summary of the Useful Expressions192
Classroom Activities193
Reading195
How to Choose the Right Conference Call Service195
Exercises197
Appendix Terminology of Hotel Service201
Reference209